Absolutely—this is highly encouraged. Before scheduling a new session, we’re happy to offer a complimentary 15-minute phone or online video consultation where you can ask any questions you may have.

Yes, telehealth sessions are available as long as the client is physically located in Tennessee or West Virginia at the time of the appointment. Sessions are conducted using a HIPAA-compliant telehealth platform and can be used for regularly scheduled appointments or as needed due to illness or inclement weather.

Yes! We are in-network with Cigna/Evernorth.
If you're covered by another insurance provider, we may be able to electronically file your claims as an out-of-network benefit or provide you with a superbill for reimbursement. We recommend checking with your insurance company to understand your specific out-of-network reimbursement policy.

In addition, we've partnered with Mentaya, a service that streamlines getting reimbursed for therapy sessions through your out-of-network benefits.

Mentaya is a great option if you:

• Have out-of-network benefits

• Feel overwhelmed by superbills and insurance paperwork

• Have submitted claims in the past but didn’t receive reimbursement

Here’s how it works:

1. Sign up for Mentaya: https://mentaya.co/inviteclient/restoringhopetherapy

2. Our practice will enter your sessions into the platform.

3. Mentaya submits the claim and handles all follow-up with your insurance.

4. You receive reimbursement directly from your insurance company.

Yes. We reserve select time slots in our caseload to offer sliding scale and reduced-fee sessions.

We partner with Open Path Collective, and with Project Heal to offer reduced fees and scholarships.

Additionally, Restoring Hope Therapy Services offers services provided by Master's-level MFT interns and Pre-Licensed Clinicians. These providers work under the supervision of an AAMFT Approved Supervisor, offer high-quality care at a reduced cost. Working with an intern or pre-licensed clinician can be a great option for clients seeking affordable therapy without compromising on professionalism or support.

Yes. credit cards, debit cards, and HSA cards are all accepted. You also may pay by cash or check.

In most cases, coordination of care with other healthcare providers is included in the standard therapy fee.
However, specialized consultations or extensive paperwork may incur an additional charge of $50 per hour. To allow your therapist to coordinate care on your behalf, you will need to sign a Release of Information form (available in your client portal).